Customer Service Representative

  • location: Saint Paul, MN
  • type: Permanent
  • salary: $33,280 - $40,000 per year

job description

Customer Service Representative

We have immediate Direct Hire Openings for Customer Service Representative's with a growing logistics company in Eagan, MN. In this role you will be helping customers solve problems from start to finish, answer questions, process orders and build sustainable relationships with customers. This company offers full benefits including; health, dental, vision, 401K with match, PTO and annual year end bonus. If you are looking for a fast paced environment where you constantly are multi-tasking, solving problems and helping people this may be a great position for you! If you are interested in this opportunity please send your resume to Bryan Carmody at bryan.carmody@randstadusa.com  or call my cell at 920-619-5557 for more information. Also if you know of anyone that may be interested please pass along our information!

Responsibilities

  • Effectively managed large amounts of outbound calls making sure the necessary information was gathered during the call to ensure a successful delivery.
  • Efficiently managed large amounts of inbound calls and email inquiries by providing accurate, valid and complete information using the right methods/tools.
  • Provided a professional and pleasant service experience for customers or consignees when addressing inquiries or some form of resolution.
  • Documented records of customer/consignee interactions and processed inquiries to completion.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
  • Built sustainable team relationships of trust through open and interactive communication and effective collaboration.
  • Performed other dynamic duties as required to support operational activities and promote Brand growth.


Skills
  • Customer Service
  • ERP
  • Typing Skills
  • Basic Software Skills
  • Empathy
  • Active Listening
  • Problem Solving
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 6 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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