Would you say you have experience providing world-class customer service? We have a great company that needs someone with your expertise. This is a high volume and fast-paced call center environment where you will be required to multi-task efficiently and effectively with clients. If this is the opportunity for you please apply below!
Process customer payments, maintain customer account records, and prepare documentation on installation and service orders.
Answer customer questions regarding billing, service problems, products, and features.
Resolve delinquent account balances.
Correct errors and discrepancies on customer billings as necessary.
Represent enTouch in a professional and positive manner in all situations.
Work under routine supervision.
Perform under general guidelines, procedures, and rules.
Punctual, regular, and consistent attendance.
Ability to work overtime, as needed.
Training will be at the corporate office. Requirements:
Strong oral, written, and interpersonal skills.
Excellent problem-solving skills.
Personal computer knowledge is necessary.
Must be available to work evening and weekend hours
High school diploma or the recognized equivalent required
The essential functions of this role include:
- working up to 10 hrs of overtime per week
- Written Communication
- Call Center Support (3 years of experience is required)
- Verbal Communication
- Basic Software Skills
- Analytical Thinking
- Years of experience: 3 years
- Experience level:Experienced
Working hours: 8 AM - 5 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.