Looking for a Customer Service Rep Part time (32hours/week) in the Gainesville area. This position will be Temp till about Mid-April possibly longer. You will have contact with the public on a daily basis, you will have primary contact with the public via in person on on the phone. You will be dealing with payments/deposits, Service orders, Dispatching, bills, payment arrangements, new Service and other essential duties. This position is for an Electric company so experience with that will be a plus. Pay range is $16-20 depending on experience.
ResponsibilitiesPayments and Deposits
. Receive and process payments and deposits. The handling of cash may also include duties such as the preparing of cash sheets, bank deposits, and being responsible for a cash drawer.
2. Service Orders
. Prepare service orders for connecting and disconnecting a member's service. This involves obtaining customer information, verifying identification, researching bad debts, checking credit history, and performing other duties as required to ensure accurate records are established and maintained.
. Perform telephone or radio dispatching duties as required. This may include communications concerning trouble calls, new service requests, rate information, collection, etc.
. Calculate or correct bills as required, create adjustments to correct bills, research payment history, process returned checks, and perform other account maintenance activities as required.
- Customer Service
- Active Listening
- Basic Computer Skills
- Basic Software Skills
- Typing Skills
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 4 PM
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