Customer Service rep

  • location: Lake City, FL
  • type: Temporary
  • salary: $16.72 per hour

job description

Customer Service rep

Looking for a Customer Service Rep Part time (32hours/week) in the Gainesville area. This position will be Temp till about Mid-April possibly longer. You will have contact with the public on a daily basis, you will have primary contact with the public via in person on on the phone. You will be dealing with payments/deposits, Service orders, Dispatching, bills, payment arrangements, new Service and other essential duties. This position is for an Electric company so experience with that will be a plus. Pay range is $16-20 depending on experience. 

Responsibilities

Payments and Deposits.  Receive and process payments and deposits. The handling of cash may also include duties such as the preparing of cash sheets, bank deposits, and being responsible for a cash drawer.



2.  Service Orders. Prepare service orders for connecting and disconnecting a member's service. This involves obtaining customer information, verifying identification, researching bad debts, checking credit history, and performing other duties as required to ensure accurate records are established and maintained.



3.  Dispatching.  Perform telephone or radio dispatching duties as required. This may include communications concerning trouble calls, new service requests, rate information, collection, etc.



4.  Bills.  Calculate or correct bills as required, create adjustments to correct bills, research payment history, process returned checks, and perform other account maintenance activities as required.



Skills

  • Customer Service
  • Active Listening
  • Basic Computer Skills
  • Basic Software Skills
  • Typing Skills
Education
  • No Degree Required
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

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    Customer Service rep

  • location: Lake City, FL
  • job type: Temporary
  • salary: $16.72 per hour
  • date posted: 12/30/2020