Would you say you have experience providing world-class customer service? We have a local sportswear and apparel company that is in need of someone with your expertise. This is a high volume and fast-paced environment where you will be working in a digital environment and will be required to multi-task efficiently. You will interact with consumers using social media platforms and look for ways to build community relationships. If this opportunity sounds right up your ally, please don't hesitate to apply today!
- Collect service metrics data to identify gaps in training and performance for customer service teams.
- Continually seek ways to data-mine internal and external quality results, sales, and operational detain an effort to improve efficiency, develop individual team members, and to improve the overall consumer experience.
- Summarize data into weekly, monthly, and quarterly reports that will provide senior management and key stakeholder organizations the ability to measure functional success and opportunities.
- Assist in identifying key drivers of dissatisfaction, neutral responses, and unresolved issues.
- Provide consistent and actionable analysis to the leadership team around quality issues, concerns, and trends.
- Offer recommendations and solutions which positively impact the delivery of services to internal and external customers.
- Social Media Messaging (1 year of experience is required)
- Data Entry
- Active Listening
- Consumer Interaction (1 year of experience is required)
- Quality Management (1 year of experience is required)
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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