Growing HVAC Company is offering a Full-time opportunity as a Service Account Representative. As a fast paced company, this position is not your typical Customer Service Representative environment. We are looking for a high energy professional with excellent multitasking skills. Do you give impeccable service? Do you worry about the details? Are you a problem solver? If you answer yes to these questions, this is the job for you! This position is moving fast. Apply now
- Monitors open orders to ensure completeness in a prompt manner.
- Ensures proper pricing and provides proposal on new services.
- Reviews and troubleshoots customer problems and initiates standard action with field service as
- guided by customer contract.
- Uses computerized system for tracking, information gathering, and reporting.
- Provides support to lower level staff on non-standard case issues
- Refers highly unusual situations to higher authority for review and reconciliation.
- May assess needs and suggest/promote alternative products or services.
- Customer support is the primary function, but may include minimal selling or promotion of products or services.
- Responsible for creating and managing daily customer quotations.
- Manages quote follow-up process including weekly open quote reports, updating CRM to reflect quote status.
- Assists in credit and collection activities.
The essential functions of this role include:
- Organizational Skills
- HVAC Experience (2 years of experience is required)
- Flexible Schedule (2 years of experience is required)
- Account Management (3 years of experience is required)
- Good Written and Verbal
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 5 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.