Customer Service Representive

  • location: North Jackson, OH
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Service Representive

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major Manufacturing company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.  

Responsibilities

• Able to quote from drawings or information supplied by customers to adequately book orders
• Establish and maintain standard pricing levels at quotation
• Negotiate and follow up on sales quotations to secure and book job orders
• Address, resolve and communicate customer issues concerning manufacturability of products
• Complete error free order entry into pre-established software and systems
• Track job orders from booking to product release
• Understand and maintain database of records for backlog reconciliation
• Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
• Communicate with manufacturing departments to resolve on time delivery and quality issues

The essential functions of this role include:

  • working in a smoke free environment
Skills

  • Customer Service
  • Active Listening
  • Typing Skills
  • Follow-up
  • Telephone Etiquette
  • Basic Software Skills
  • Basic Computer Skills
Education

  • High School
Qualifications

  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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