Does the idea of an open, challenging and collaborative environment put a smile on your face? A major banking company is looking for Collections Representatives to join the Collections team. The Collections Team will take inbound and make outbound calls for a variety of customer and partner related issues including Collections and payment arrangements.
Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products.
Candidates must be flexible for ALL of these shifts: 8am – 5pm, 10am – 7pm & 11am – 8pm M - F
Training Hours are 8am – 5pm M – F first 4 weeks
- Call Center Support (1 year of experience is required)
- collections (1 year of experience is preferred)
- Years of experience: 1 year
- Experience level:Entry Level
Working hours: 8 AM - 9 PM
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