Member Support Representative

  • location: McLean, VA
  • type: Temp to Perm
  • salary: $18 - $21 per hour

job description

Member Support Representative

Are you an empathic person with great communication skills? Are you looking to join a fun and inclusive company where you can build your career?  Here is an opportunity for you to make over $50K in your first year with an organization that is growing exponentially.  They are rapidly promoting high-performing CSR's into Team Leads, Training Specialists, QA Analysts, and more.  There is plenty of opportunity for upwards mobility.  You'll have the ability to select your shift preference, work overtime (if you choose to do so), and work toward success in a super fun team environment with awards, casual dress, and free lunch & snacks! 

Responsibilities

  • Must be able to work well in a team environment as well as independently with little direction
  • Must be able to organize and monitor customer service requests, correspondence, and reports to ensure timely responses by self or service center
  • Must be able to work in a fast-paced and high-volume environment
  • Must be empathetic and able to succeed in a customer-facing role 
  • Must be able to interpret or seek interpretation of policy and regulation on behalf of customers
  • Demonstrate excellent written, verbal and interpersonal skills
  • Projects a competent, enthusiastic and empathetic demeanor with customers
  • strong interpersonal and communication skills; both spoken and written
  • Must have flexibility to work nights and possible weekends
  • Possess a can-do attitude and strong work ethic
  • strong initiative, drive to succeed, and time management skills
  • Must be analytical and detail oriented
  • Must be outgoing and have an energetic personality


Skills
  • Active Listening
  • Empathy
  • Customer Service
  • Basic Computer Skills
  • Interpersonal Sensitivity
  • Telephone Etiquette
  • Adapting to Change
  • Patience
  • Persuasive Speaking Skills
  • Compassion
  • Consistency
Education
  • High School
Qualifications
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 12 AM - 8 AM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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