Customer Service Rep

  • location: Columbia, MD
  • type: Temp to Perm
  • salary: $15 - $17 per hour

job description

Customer Service Rep

Do you have prior experience working in a call center environment handling inbound calls? Are you an active-listener with exceptional customer service skills to ensure customer satisfaction? Then I have the opportunity for you!  A manufacturer of scientific/medical equipment is looking to bring onboard a full-time, temporary to hire, Customer Service Representative working Monday - Friday from 8:30 AM - 5 PM. **Please note this is not a remote opportunity and will report to the office for work.**

Responsibilities

- Answer incoming calls providing exceptional customer service

- Resolve any question, problem or concern to ensure customer satisfaction

- Enter support calls in the queue

- Enter/process sales orders via customer calls, fax, email and mail

- Escalate issues to appropriate team member and/or department for resolution

- Part # verification, order acknowledgement and order status updates



Skills

  • Customer Service (2 years of experience is preferred)
  • Call Center Support (2 years of experience is required)
  • Telephone Etiquette
  • Active Listening
  • Data Entry (2 years of experience is required)
  • Order Processing (2 years of experience is required)
  • Order Entry (2 years of experience is required)
  • Order Revision
  • Return Merchandise Auth.
Education
  • High School (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8:30 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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    Customer Service Rep

  • location: Columbia, MD
  • job type: Temp to Perm
  • salary: $15 - $17 per hour
  • date posted: 1/5/2021