Customer Service Representative

  • location: Cleveland, TN
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Service Representative

Randstad is accepting customer service representative applications for a company in the Cleveland, TN area! If you are an empathetic but detail oriented customer service representative, this is a a great posiiton for you! Applicants must be willing to work in the call center located in Cleveland, TN at any given time. This is a temp to hire opportunity that is currently allowing employees to work from home until the COVID-19 situation is resolved.  The working hours are and 8 hour shift Mon-Fri 8am-11pm, and 8a-4pm on Saturdays. A typical work week is 40 hours, but there will be occasional mandatory overtime. Applicants must have high speed internet and submit to client screenings such as a criminal background check and drug test. Intermediate computer skills are required, as well as verifiable, consistent work history.

Responsibilities

- Placing Outbound calls to let customers know of their status of bills or loans

- Documenting customer files

- Giving options to customers to get their bills or loans up to date

- General customer service duties



The essential functions of this role include:

  • working up to 8 hrs of overtime per week
  • working weekends
Skills
  • Customer Service
  • Data Entry
  • Telephone Etiquette
  • Basic Computer Skills
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 11 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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