Are you passionate about providing exceptional customer service and problem solving in a professional business environment? If so, Randstad has multiple openings for Customer Support Leads with a major financial institution that is looking to hire immediately. Job details:
- Responsible for supporting complaint resolution cases working customer escalated complaints for a small business credit products team.
- Responsible for responding to and/or researching and resolving inquiries and complaints.
- Will also be printing out and mailing letters to customers - may execute resolution via phone or in writing
- Responds to phone inquiries in a timely, efficient, and professional manner
- Provides assistance to shareowners and other callers by acknowledging and answering inquiries, addressing issues, and providing resolution within established standards.
- Responds to online inquiries and information requests to complete account transactions
- Initiates transactions such as sales and lost securities replacement
- Performs research during and after calls as needed to resolve problems and inquiries
- Documents call notes and ensures key data is accurately captured
- Follows up on calls when inquiry is not immediately resolved during the call
- Escalates calls to next level as appropriate
- Integrates feedback and lessons learned to continually improve customer service
- Complies with all Company policies, including but not limited to, attendance, attire, and data security
The essential functions of this role include:
- working in a smoke free environment
- Customer Service
- Active Listening
- Typing Skills
- Telephone Etiquette
- Analytical Thinking
- Basic Computer Skills
- Written Communication
- Years of experience: 1 year
- Experience level:Entry Level
Working hours: 8 AM - 4 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.