Randstad Professionals is currently assisting a trusted client in their search for polished Customer Service Representatives! If you've got a few years of CSR experience and would like to join a reputable HealthCare employer, please send an updated resume to Neph.Sierra@RandstadUSA.com! Candidates who are able to communicate in Spanish and English are encouraged to apply. Note: this role is a remote/WFH option.
- Provide quality member care by following departmental procedures, and Client Guidelines
- Meet established performance goals in the areas of efficiency, call quality, customer satisfaction, compliance, and attendance
- Must have computer & telephone multitasking skills including: the ability to effectively search for and type information in on the computer, navigate through multiple window tabs and screens quickly, while inputting the information accurately, and keeping pace while conducting calls with customers
- Collaborate with management teams to stay updated on new products, services, and policies
- Telesales experience is a plus
- Customer Service
- Basic Software Skills
- Typing Skills
- bilingual (2 years of experience is required)
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 5 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.