Customer Service Representative

  • location: Antioch, TN
  • type: Temp to Perm
  • salary: $16 - $17 per hour

job description

Customer Service Representative

If you are looking for a multifaceted customer service opportunity, we have the job for you! We are looking for someone experienced in the construction or metal industry for a temp to hire position in La Vergne, TN. This Customer Service Representative job supports internal and external customers by coordinating all requests for information, promotional materials, orders, etc. and primarily supports two very large customers. A qualified candidate will be highly proficient in Microsoft Excel, and proficiency in using an AS400 is a big plus. You must be detail oriented and able to multi-task in a fast paced environment for this challenging position.   

Responsibilities

  • Enter orders in a timely manner; transfer orders, coordinate schedules and track order progress and deliveries
  • Provide pricing information for quotes for small jobs
  • Assist outside sales reps with promotional materials and requests for information
  • Coordinate deliveries with shipping and traffic manager
  • Assist with coding and entering invoices into the system
  • Answer inbound customer service calls
Skills

  • Customer Service
  • Inside Sales Support
  • Using an AS400
  • Microsoft Office
  • Construction or Manufacturing (1 year of experience is required)
  • Entering Orders
  • Scheduling and tracking orders
  • High call volume
  • Detailed in fast pace job
Education

  • High School (required)
Qualifications

  • Years of experience: 2 years
  • Experience level:Experienced
 

Working hours: 8 AM - 5 PM

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