Customer Service Representative

  • location: Smyrna, TN
  • type: Temporary
  • salary: $15 per hour

job description

Customer Service Representative

Take the next step in your Customer Service career with this outstanding opportunity in Rutherford County! If you have a positive, professional demeanor and understand the importance of excellent customer service, this opportunity is perfect for you. The ideal candidate has at least 2 years of experience in a non-scripted call center setting, and is able to stay focused in a fast-paced work environment. Must also be technically proficient.

Temp (likely to hire),  $15/hour combination onsite and work from home position - must have high speed internet at home

Responsibilities

  • Answer inbound calls in a fast-paced environment
  • Take customer orders; authorize product returns
  • First level support for troubleshooting issues with faucets and disposals
  • Customer service regarding warranty and pricing issues
  • Provide status updates on orders and replacement parts
Skills

  • Inbound call center (2 years of experience is required)
  • Active listening
  • CRM
  • Multi-tasking
  • Entering orders (2 years of experience is required)
  • Documenting client calls
  • Researching order status
  • Authorizing product returns
  • Managing warranties
  • Ordering replacement parts
Education

  • High School (required)
Qualifications

  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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