Does the idea of an open, challenging, and collaborative environment put a smile on your face? A major freight forwarding company is looking for customer service representatives to join the Customer Care team in Hayward, CA. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.
Provides inbound telephone customer support in a call center environment
Processing complaints, filing supply requests for customers and centers and preparing monthly reports.
Developing an action plan for customers, responding to and following up on customer requests
Reviewing rates as needed, tracking shipments and orders, preparing reports.
Distributing mail, filing, faxing, processing forms
Auditing documents and some data input.
May also be required to answer inbound customer calls on an as-needed basis.
- Customer Service
- Call Center Support
- Telephone Etiquette
- Basic Computer Skills
- Years of experience: 3 years
- Experience level:Entry Level
Working hours: 8 AM - 5 PM
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San Francisco Fair Chance Ordinance:
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.