Our client is looking to hire several remote Agency Complaints Specialist for an ongoing project. The objective of the position is to investigate and respond to written regulatory complaints that customers file against the company to attain the best possible response and resolution. Corporate Resolutions Specialists (Agency Associates) are responsible for resolving the most escalated customer-initiated issues to the highest professional standards. We continually seek individuals with a keen passion for delivering exceptional customer experiences, excellenet written skills, a desire to make an impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.
Provide accurate and comprehensive written analysis and responses to customer complaints that have been filed with a state or federal regulator within the appropriate timeframes.
Ensure that all customer escalations that have been filed with a state or federal regulator are managed to excellent professional standards and within Green Dot terms and policies.
Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.
- Analytical Thinking
- banking (1 year of experience is preferred)
- risk analysis (3 years of experience is preferred)
- fraud (1 year of experience is preferred)
- Regulation E (3 years of experience is preferred)
- Years of experience: 0 years
- Experience level:
Working hours: 8 AM - 5 PM
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Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.