Customer Service

  • location: Rocky Hill, CT
  • type: Temp to Perm
  • salary: $16.50 per hour

job description

Customer Service

Do you enjoy communicating with people on the phone? Have a cheery disposition? We are looking for Customer Service professionals to join the remote customer service hotline for a company in Rocky Hill, CT.  This position begins with training on site and moves to a work from home role.  As a Customer Service Representative you will assist customers with entering data and providing needed information. You will be measured by the quality of the customer's experience, accuracy, and communication skills. Ideal candidates will be able to maintain positive customer relations and answer all questions through scripted material.  There are two shifts available:
  • Sunday – Thursday, 1:30p-10p
  • Tuesday – Saturday, 1:30p-10p
$13hour, paid weekly, including training!

Responsibilities

- Answer high volume Inbound Calls 

- Support individuals with requested information

- Provide information through company script to help answer all questoins through response hotline

- Need work space at home with reliable high speed internet to support for position

- Position begins with on-site training for 1 to 2 weeks before work begins remote. (This is a remote position)



Skills

  • Customer Service
  • Empathy
  • Follow-up
  • CRM
  • Telephone Etiquette
  • Associates Degree
  • Psychology
  • Human Services (1 year of experience is required)
  • Basic Computer Skills
  • Active Listening
  • Typing Skills
  • Completed Associates Degree
Education
  • Associates (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: Second

Working hours: 1:30 PM - 10 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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