Looking to get your foot in the door and start your career? A major financial services company is looking for inbound customer service representatives to join their team in Irving. Must have customer service, call center experience. Working hours are M-F between 7AM-11PM, and possible Saturday hours.
- Interfaces with customers to resolve related customer service calls/queries/problems.
- Verifies contacts and account information.
- Examines customer problems and implements appropriate corrective action to respond to customer requests.
- Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.
- Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems.
- Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
- May interface with other call center customer service representatives to answer questions on process or specialized situations.
The essential functions of this role include:
- Call Center Support
- Basic Computer Skills
- Customer Service
- Typing Skills
- Adapting to Change
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 7 AM - 11 PM
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