Technical Support Call Center Agent

  • location: Troy, MI
  • type: Temp to Perm
  • salary: $17 - $18 per hour

job description

Technical Support Call Center Agent

Would you say you have experience providing world class customer service? We need your expertise! This is a high volume and fast paced environment where you will be working off a computer screen and will be required to multi-task efficiently. You will answer calls and follow up with customers via phone and to  assist with technical support.

Schedule:  Monday - Friday (you will work an 8 hour shift between the hours of 7:30 AM and 6 PM) 

  • Serve as first line support for customers and end users via telephone and email
  • Transfer information to customers 
  • Data entry into CRM 
  • Communicate with other departments and team members
  • Plan equipment installs as requested
  • Help resolve customer issues and provide after-sales support
Skills

  • high volume call center exp. 
  • Microsoft Office Suite
  • IT customer service experience

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