Customer Service rep

  • location: San Juan Capistrano, CA
  • type: Temp to Perm
  • salary: $16.44 per hour

job description

Customer Service rep

A national professional services company has numerous openings in its customer service department.  We provide a dynamic, collaborative and professional work environment that values the employee and promotes growth and learning.  We are taking every possible precaution to ensure the health and safety of each and every worker.   We’re looking for individuals with: * Excellent interpersonal and communication skills * Previous Customer service and/or call center experience is preferred but not mandatory. * Experience on phones with inbound and outbound calls is a plus! * Comfortable working in a high-volume role * Demonstrated ability to prioritize tasks and manage time efficiently * Basic computer skills in various software and web-based applications * Able to pass a background check and drug screen Benefits * Medical, Vision & Dental Allowance

Responsibilities

Document all inquiries, requests, resolutions, and follow-up tasks
* Escalate inquiries and requests as necessary to the appropriate department
* Perform research to answer customer inquiries and requests
* Grow existing customer accounts through exceptional customer service and
effective sales techniques
* Meet quantitative performance metrics as outlined
* Keep customer accounts current by updating databases during calls



Skills

  • Customer Service
  • Empathy
  • Telephone Etiquette
  • CRM
  • High Call Volume
  • Basic Computer Skills
  • Data Entry
  • Active Listening
  • Typing Skills
  • Interpersonal Sensitivity
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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