Customer Service Representive

  • location: Waynesboro, PA
  • type: Temp to Perm
  • salary: $15 - $16 per hour

job description

Customer Service Representive

Would you say you have experience providing world class customer service? We have a local manfacturing company in Waynesboro, PA that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working on order entry and will be required to multi-task efficiently. 

Responsibilities

Create new customer records/maintains customer records 

Assist customers in person and over the phone handling complaint, requests, communicates delivery dates and expectations to customers 

Direct communication with production planning to coordinate production requirements 

Communicates wtih various departments within the organization the status of an order 

Enters data for sales orders, acknowledges sales orders and confirms sales order in Manufacturing ERP Software. 

Assists customers with RMAs and completes all necessary paperwork to ensure the return is handled in an expedient manner 

Performs multiple tasks and other duties as assigned 



Skills

  • Customer Service
  • Typing Skills
  • Manufacturing (3 years of experience is preferred)
  • Manufacturing ERP Systems (2 years of experience is preferred)
  • Basic Computer Skills (1 year of experience is preferred)
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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