Would you say you have experience providing world class customer service? We have a local manfacturing company in Waynesboro, PA that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working on order entry and will be required to multi-task efficiently.
Create new customer records/maintains customer records
Assist customers in person and over the phone handling complaint, requests, communicates delivery dates and expectations to customers
Direct communication with production planning to coordinate production requirements
Communicates wtih various departments within the organization the status of an order
Enters data for sales orders, acknowledges sales orders and confirms sales order in Manufacturing ERP Software.
Assists customers with RMAs and completes all necessary paperwork to ensure the return is handled in an expedient manner
Performs multiple tasks and other duties as assigned
- Customer Service
- Typing Skills
- Manufacturing (3 years of experience is preferred)
- Manufacturing ERP Systems (2 years of experience is preferred)
- Basic Computer Skills (1 year of experience is preferred)
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 4:30 PM
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