Customer service Representative

  • location: West Palm Beach, FL
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer service Representative

Looking to help impact peoples lives?  Our client is looking for people to join our West Palm Beach team who have great customer service skills with upbeat personalities that are awesome on the phones.  They will help transition new clients into our program and provide excellent customer service throughout the lifecycle of their program with a strong emphasis on  retention and successful client completion. bilingual in Spanish and English preferred for this role. This is not a remote position.



Responsibilities

  • Handle customer inquiries and complaints via telephone and email
  • Provide information about the company services and programs
  • Troubleshoot and resolve issues and concerns
  • Effectively resolve customer escalations
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving services
  • Ensure that our agents are delivering a high-quality customer experience with each interaction
Qualifications:

  • Spanish Speaking(Highly Preferred)
  • 2+ years’ customer service experience
  • Excellent follow up and organizational skills
  • Ability to build rapport with clients
  • Ability to prioritize and multitask in a fast-paced environment
  • Positive, upbeat and professional demeanor
  • Excellent written and verbal communication skills
  • Technically savvy; able to use multiple computer systems while in conversation with a client
  • Proficient in MS Office including Excel, Word and Outlook


Skills
  • Customer Service
  • Telephone Etiquette
  • Active Listening
  • Data Entry
  • Basic Computer Skills
  • Follow-up
  • Inbound/Outbound Phones
  • Bilingual
  • Problem Solving
  • Microsoft Office
  • Call Center Support
Education
  • No Degree Required
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8:30 AM - 5:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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