Customer Service Representative - Remote

  • location: Joliet, IL (remote)
  • type: Temporary
  • salary: $12.50 per hour

job description

Customer Service Representative - Remote

We have an immediate need for multiple Call Center Representatives for a remote, work from home Customer Support position. 

The position will be paying $12.50 per hour with operational hours of 7am-7pm (8 hour shift will occur sometime between these hours).  This is a temporary/project need estimated to last 4+ months, potentially longer.



Responsibilities

In this position you will be responsible for fielding inbound calls pertaining to unemployment benefits, assisting callers with application questions, troubleshooting problems, and scheduling follow up appointments.



Qualifications
*Excellent verbal and written communication skills
*Ability to multitask in a fast paced work environment
*Access to a home laptop or PC with Microsoft Windows
*Reliable internet connection 
*High school diploma or equivalent required
*Resident of the State of Illinois



For immediate consideration - please apply to the link below or email your resume to kal.mayer@randstadusa.com



The essential functions of this role include:

  • working weekends
Skills
  • Customer Service (6 months of experience is preferred)
  • Basic Computer Skills
  • Active Listening
  • Empathy
  • Typing Skills
  • Basic Software Skills
  • Telephone Etiquette
Education
  • High School
Qualifications
  • Years of experience: 0 years
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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