Bilingual Customer Service

  • location: West Palm Beach, FL
  • type: Temp to Perm
  • salary: $13 - $15 per hour

job description

Bilingual Customer Service

Responsibilities:
  • Handle customer inquiries and complaints via telephone and email
  • Provide information about the company services and programs
  • Troubleshoot and resolve issues and concerns
  • Effectively resolve customer escalations
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving services
  • Ensure that our agents are delivering a high-quality customer experience with each interaction
Qualifications:
  • Fluent in Spanish (both written and verbal)
  • 2+ years customer service experience
  • Excellent follow up and organizational skills
  • Ability to build rapport with clients
  • Ability to prioritize and multitask in a fast-paced environment
  • Positive, upbeat and professional demeanor
  • Excellent written and verbal communication skills
  • Technically savvy; able to use multiple computer systems while in conversation with a client
  • Proficient in MS Office including Excel, Word and Outlook


Responsibilities

 Handle customer inquiries and complaints via telephone and email
  Provide information about the company services and programs
  Troubleshoot and resolve issues and concerns
  Effectively resolve customer escalations
  Document and update customer records based on interactions
  Develop and maintain a knowledge base of the evolving services
  Ensure that our agents are delivering a high-quality customer experience with each interaction


Qualifications:


  Fluent in Spanish (both written and verbal)
  2+ years’ customer service experience
  Excellent follow up and organizational skills
  Ability to build rapport with clients
  Ability to prioritize and multitask in a fast-paced environment
  Positive, upbeat and professional demeanor
  Excellent written and verbal communication skills
  Technically savvy; able to use multiple computer systems while in conversation with a client
  Proficient in MS Office including Excel, Word and Outlook



Skills

  • Customer Service
  • Telephone Etiquette
  • Active Listening
  • Typing Skills
  • Basic Software Skills
  • Basic Computer Skills
  • Interpersonal Sensitivity
Education
  • No Degree Required
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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