This fast growing company is seeking a customer support/collections leader to join their team and help them with a large project. Essentially this company is behind on their aging reports so are hiring a class of remote collections specialists to get caught up. This individual would help that class by answering questions, problem solving, and reconciling accounts in Excel and Netsuite. If you have 3+ years of customer support management experience, are familiar with reconciling accounts, and have advanced Excel skills- this is the job for you!
- 3+ years of experience in a Customer Support Management role > 5 people preferred
- Someone with experience to help triage and manage the call center/collections team that they are bringing on.
- Someone with strong "customer support" experience so able to help with QA for the crew's emails out
- Ability to problem solve
- Most importantly, someone with strong excel skills to help guide the team on how to perform account reconciliations.
- They have 9.000 past due accounts they need cleaned up and just hired a class of about 15 collections specialists- this person will help them escalate their various internal inquiries and show the team members how to reconcile accounts.
- Netsuite experience is also required since there will be very limited time to train
The essential functions of this role include:
- working up to 3 hrs of overtime per week
- Customer Support (5 years of experience is required)
- Collections (8 years of experience is required)
- Customer Service (6 years of experience is required)
- Netsuite experience (5 years of experience is required)
- Microsoft Office (6 years of experience is required)
- Excel (5 years of experience is required)
- Google Sheets (6 years of experience is required)
- Management experience (5 years of experience is required)
- Oral Communication
- Answering Phones
- Problem Solving
- Decision Making
- Years of experience: 7 years
- Experience level:Manager
Working hours: 8 AM - 5 PM
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