Remote Collections Coordinating Manager

  • location: San Francisco, CA
  • type: Temp to Perm
  • salary: $30 - $35 per hour

job description

Remote Collections Coordinating Manager

This fast growing company is seeking a customer support/collections leader to join their team and help them with a large project. Essentially this company is behind on their aging reports so are hiring a class of remote collections specialists to get caught up. This individual would help that class by answering questions, problem solving, and reconciling accounts in Excel and Netsuite. If you have 3+ years of customer support management experience, are familiar with reconciling accounts, and have advanced Excel skills- this is the job for you! 


  • 3+ years of experience in a Customer Support Management role > 5 people preferred 
  • Someone with experience to help triage and manage the call center/collections team that they are bringing on.
  • Someone with strong "customer support" experience so able to help with QA for the crew's emails out
  • Ability to problem solve
  • Most importantly, someone with strong excel skills to help guide the team on how to perform account reconciliations.
  • They have 9.000 past due accounts they need cleaned up and just hired a class of about 15 collections specialists- this person will help them escalate their various internal inquiries and show the team members how to reconcile accounts.
  • Netsuite experience is also required since there will be very limited time to train 

The essential functions of this role include:
  • working up to 3 hrs of overtime per week
  • Customer Support (5 years of experience is required)
  • Collections (8 years of experience is required)
  • Customer Service (6 years of experience is required)
  • Netsuite experience (5 years of experience is required)
  • Microsoft Office (6 years of experience is required)
  • Excel (5 years of experience is required)
  • Google Sheets (6 years of experience is required)
  • Management experience (5 years of experience is required)
  • Oral Communication
  • Answering Phones
  • Problem Solving
  • Decision Making
  • Prioritizing
  • Organization
  • Coaching
  • Leading
  • Bachelors
  • Years of experience: 7 years
  • Experience level:Manager
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

get jobs in your inbox.

sign up

related jobs

    Staffing Manager

  • location: Hayward, CA
  • job type: Permanent
  • date posted: 2/15/2021