Bilingual Customer Service

  • location: Phoenix, AZ
  • type: Temp to Perm
  • salary: $16.08 per hour

job description

Bilingual Customer Service

If you are an EXCELLENT Bi-lingual Customer Service Rep or Bi-Lingual Administrative Professional who wants to get their foot in the door of a large financial institution, then keep reading! Randstad is looking for Home Equity CSRs to handle inbound calls regarding regarding fee waivers, overdraft protection questions, and information regarding credit line decreases.  The Benefits of working with Randstad!:  --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k --Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish.  --Weekly pay!  

Responsibilities

Training Hours: 7-4 or could be 8 am to 5 pm for 8 weeks Monday to Friday - CANNOT MISS ANY TRAINING/ZERO TOLERANCE POLICY  

Working hours: After Training will be assigned a shift between 8 am - 7 pm PST and one Saturday shift a month starting at 6 am until 12, could extend later, must be flexible (will be assigned a weekday shift Tuesday, Wednesday, or Thursday off when they work that Saturday)



Job Details:

--Handle Bi-lingual customer inquires regarding fee waivers, overdraft protection questions, and credit line decrease questions

--Confidently cross-sell additional products

--Take about 60 Bi-Lingual calls/day depending on volume - could be as low as 35 calls/day

--Build customer loyalty, understand the customers needs, support their inquiries appropriately, and cross sell applicable products



The essential functions of this role include:

  • working weekends
Skills
  • Call Center Support
  • Customer Service
  • Administrative Duties
  • Telephone Etiquette
  • Basic Software Skills
  • Active Listening
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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