Does the idea of an open, challenging and collaborative environment put a smile on your face? A major finance company is looking for Fraud Analysts to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.
Our customers are at the heart of everything we do.
First point of contact for our customers so we need to make sure their experience is a good one through phone interaction. Need to understand our products and how to perform transactions, own customer concern to solve problems, investigate issues, and work with other departments to fulfill requests. Basically, create and maintain the relationships that keep our customers loyal and happy. Team environment with a shared commitment not only to our customer but to each other. Fast paced with high call volume environment.
- Customer Service
- Call Center Support
- Typing Skills
- Telephone Etiquette
- Active Listening
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 4:30 PM
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Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.