Are you looking for an opportunity with a leading financial services firm? Do you enjoy assiting customers and solving problems? Our client, a large Financial services firm/bank has a need for 5 call center reps. This role is temp-hire and pays $17.50 an hour. Randstad offers weekly pay, direct deposit and medical benefits.
Shifts between Mon-Sun 7AM-2:30AM
As a Wealth Management Client Services Representatives you will work in an inbound contact center taking approximately 40-60 calls daily, providing exceptional service to our Wealth Management clients regarding their banking and brokerage accounts, credit and debit cards, small business accounts, home loans and / or online banking.
• Effectively educate, promote and guide clients through our online and mobile self-service capabilities at every opportunity.
• Provide clients with clear, complete and accurate responses to their questions and inquiries at point of call
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risks
• Error-free and timely processing of client requests (i.e. cred card payments, transfers within accounts, setting up online banking access, credit or debit card activation, etc.)
The essential functions of this role include:
- Call Center Support
- Typing Skills
- Active Listening
- Basic Computer Skills
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 7 AM - 2:30 AM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.