A leading, well-known bank is looking hire experienced Consumer Banking Support Specialists who have excellent interpersonal skills and exemplary communication and analytical skills, and is ready to get to work. The position will pay $19.00 per hour and will be full time. Candidates should have proficient technical skills especially with MS Excel. This position will be 100% remote but employees need to be local to MA or RI in order to be commutable to a local office if need be.
- Inbound support for bank customers
- Verifying customer information, inputing updated informaiton into systems, troubleshooting customer issues, explaining products and policies to customers, researching customer issues, and presenting the solution to the customers.
- Documents customer interactions including typing in details of customer calls, updating customer profiles, and documenting customer satisfaction.
- Introducing new products including reviewing customer relationships for potential needs.
- High school diploma or equivalency required, college coursework preferred
- 1-5 years of experience with customer service or banking required
- Proficency with MS Office Suite
- Excellent written and verbal communication skills required