Customer Service I

  • location: Vienna, VA
  • type: Temp to Perm
  • salary: $12.50 - $13.50 per hour

job description

Customer Service I

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major 3rd party customer service company is looking for representatives to join their team working remotely full time! This position does require Windows 10 and ethernet capibilities. They are requesting open availability with the option of a 10 - 4 schedule.   

Responsibilities

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain Unemployment accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed



The essential functions of this role include:
  • working weekends
Skills
  • Customer Service
  • Empathy
  • Telephone Etiquette
  • Basic Software Skills
  • Active Listening
  • Basic Computer Skills
Education
  • High School
Qualifications
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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