Are you a friendly and motivated individual who loves working in a fast paced environment? If so, we are looking for a multifaceted individual who can successfully multi-task the day to day responsibilities of an Inbound Customer Service Call Center Representative. We are looking for someone who is comfortable on the phone, has retail banking experience, and has exemplary customer service skills. Temorarily working from home due to the pandemic, eventually will move back into the contact center located in Pasadena, CA
Responds to customer inquiries and independently resolves issues.
Displays etiquette, knowledge, and solutions when servicing customers.
Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.
Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.
Navigates customers by recommending digital products and services to meet servicing solutions.
Guides customers through digital solutions including assistance in completing a new account application.
Negotiates account renewal to retain and expand customer relationship.
Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.
Knowledge of Bank products and services leading to appropriate solution recommendations.
Consistently achieves productivity and service key performance metrics.
The essential functions of this role include:
- inbound call center
- retail banking
- Active Listening
- Call Center Support
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 9 AM - 6 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.