Technical Support Representative

  • location: Smyrna, TN
  • type: Permanent
  • salary: $35,000 - $37,000 per year

job description

Technical Support Representative

Do you have experience as a technician in the appliance, HVAC or plumbing industry and would like to migrate to a more stationary office job? Are you computer savvy and enjoy learning new programs? Do you like speaking with customers on the phone? If you said yes to these questions, we have an outstanding opportunity for you in Smyrna, Tennessee.  We have partnered with one of the top employers in Rutherford County to find an experienced Technical Support associate for a direct hire position. This is not an IT job!  We need a mechanically-minded person who can walk customers through fixing products step by step over the phone. This job offers a competitive salary and benefits package and is an immediate opening. 

Responsibilities

  • Provide technical (mechanical) service for small appliances, plumbing and HVAC
  • Answer inbound calls from customers experiencing problems with equipment and walking them through steps to resolve 
  • Review exploded views, diagrams and small parts; communicate with vendors to assist with equipment issues
  • Manipulate the physical product while on the phone with the customer in order to give them step by step assistance
  • Keep current on catalog and product changes; communicate changes to Sales and Marketing teams
  • Document calls accurately and in a timely manner


The essential functions of this role include:
  • working in a smoke free environment
Skills
  • Customer Service
  • Analyzing schematics (2 years of experience is required)
  • Call Center Support
  • HVAC or small appliance skills (3 years of experience is required)
  • Clear instructions to clients
  • Entering orders
  • Suggestive selling techniques
  • Mechanical Assembling (2 years of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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