Bilingual Call Center Rep

  • location: Danvers, MA
  • type: Temp to Perm
  • salary: $16 - $17 per hour

job description

Bilingual Call Center Rep

A major non-profit organization is looking for call center representatives to join the Customer Care team. The call center representative will take inbound and make outbound calls for a variety of customer and partner related issues. This is a temp to hire opportunity. The client is looking for someone who is a self starter, not afraid to ask questions, and who thrives in a true call center environment. Must haves: -Bi-lingual in both Spanish and English -Previous 1-2 years of working in a call center environment/customer service background -Reliable transportation, this place is not accessible by public transport



Responsibilities

  • Answering all incoming calls and provide excellent customer service in a timely manner

  • Providing information on programs

  • Resolving customer complaints

  • Basic Data entry



The essential functions of this role include:
  • working in a smoke free environment
Skills
  • Call Center Support (1 year of experience is required)
  • Customer Service (2 years of experience is required)
  • Problem Solving (1 year of experience is required)
  • Basic Computer Skills
  • Telephone Etiquette
  • Spanish (1 year of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

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