Customer Service Representive

  • location: Indianapolis, IN
  • type: Temp to Perm
  • salary: $16 per hour

job description

Customer Service Representive

Hello Randstar! My name is Zie and my client is hiring for a large number of Benefit Coordinators in the Indianapolis area. These positions will be temp to perm opportunities within a well established company looking to grow their team. If you are open to a remote position that will transition back in office in the near future and have at least 2 years of call center experience, please apply today!  

Responsibilities

  • Answer inbound calls from members regarding their benefits
  • 20-50 calls per day on average, but they do not focus on quantity, they focus on the quality of each call and being able to multitask. These are complex calls.
  • Research information regarding deductibles, claim status, providers, etc.
    Provide excellent customer service and demonstrate a passion for helping others
  • Will be handling sensitive information


Skills
  • Active Listening
  • Customer support
  • Customer Service
  • Telephone Etiquette
  • Empathy
  • Interpersonal Sensitivity
  • Adapting to Change
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 9 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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