Hello Randstar! My name is Zie and my client is hiring for a large number of Benefit Coordinators in the Indianapolis area. These positions will be temp to perm opportunities within a well established company looking to grow their team. If you are open to a remote position that will transition back in office in the near future and have at least 2 years of call center experience, please apply today!
- Answer inbound calls from members regarding their benefits
- 20-50 calls per day on average, but they do not focus on quantity, they focus on the quality of each call and being able to multitask. These are complex calls.
- Research information regarding deductibles, claim status, providers, etc.
Provide excellent customer service and demonstrate a passion for helping others
- Will be handling sensitive information
- Active Listening
- Customer support
- Customer Service
- Telephone Etiquette
- Interpersonal Sensitivity
- Adapting to Change
- Years of experience: 2 years
- Experience level:Entry Level
Working hours: 7 AM - 9 PM
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