Customer Service Representive

  • location: Arlington, VA (remote)
  • type: Temporary
  • salary: $17 - $18 per hour

job description

Customer Service Representive

Randstad National Recruiting is Now Hiring (REMOTE) Customer Service Reps in the following locations: Birmingham, AL; Houston, TX; Nashville, TN for a Fortune 100 Healthcare company. 1 year of Call Center experience is required.  Must have RELIABLE INTERNET - the client will provide all equipment. Please send qualified resumes to andrew.sherry@randstadusa.com

Responsibilities

Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions. Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time. Be an advocate for health and wellness. Candidates must complete/pass midterm and final during training



Skills

  • Customer Service
  • Healthcare (1 year of experience is required)
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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