Customer Service Representative

  • location: Nashville, TN
  • type: Permanent
  • salary: $33,280 per year

job description

Customer Service Representative

Randstad is looking for an experienced customer service representative to join the Customer Care team of a corporate office for soy based candles that are hand-poured and locally designed. This is a direct hire, career placement opportunity. Here's what the winning candidate looks like: Excellent phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of character. Must be able to multitask, prioritize and manage time effectively in a fast-moving environment. Demonstrated problem-solving ability. Attention to detail. Ability to work under pressure. Must be able to work in a team environment. Minimum 2 years experience in a customer/client focused support role must be reflected on resume; High school diploma or equivalent required; degree is a plus.

Responsibilities

Provides timely and accurate information to incoming customer order status and product knowledge requests.  Processes customer orders/changes/returns according to established department policies and procedures.  Communicates with customers regarding prices, shipping date, anticipated delays and any additional information needed by the customer.  Follows up on orders to ensure delivery by specified dates.  Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments. Maintains customer name and address database. Works with customers to resolve disputed credit items/terms.



Skills

  • Active Listening
  • Telephone Etiquette
  • Basic Software Skills
  • Customer Service
  • Customer Relations
  • Customer support
  • Client Service
  • Time Management
  • Multi-tasking
  • Problem Solving
  • Microsoft Word
  • Microsoft Excel
  • Process orders/changes/returns
Education
  • Bachelors
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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