Customer Service Representative

  • location: Richmond, VA
  • type: Temporary
  • salary: $20 - $25 per hour

job description

Customer Service Representative

*Enter contract orders into ERP system *Manage customer contracts in SalesForce including quoting renewal contracts, and contracts reports in SalesForce to ensure we do not lapse. *Invoice all contracts monthly to allow for billing in Made2Manage (SAP application) *Track progress of parts and materials for Service orders to ensure on-time delivery. *Ability to make independent decisions regarding project management of all service work or customer issues within assigned customers *Discuss and record service issues presented by customers into Salesforce.com Cases *Create/Receive purchase orders and approve invoices *Manage open cases with a goal of resolving customer’s issues in a timely manner  

Responsibilities

Knowledge/Skills:

• strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint and Outlook
• Able to work with and present materials clearly to a diverse population
• Ability to interact with all levels within the organization and build relationships
• Ability to make independent judgements and decisions that reflect company guidelines
• Successful in dealing with ambiguity
• Ability to analyze and solve problems
• strong verbal and written communication skills and ability to work with a team or individually
• Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form
• Ability to deal with a variety of variables in situations where only limited standardization exists
• Ability to work effectively under pressure to meet deadlines
• Must be a team player that has a “sense of urgency”
• Excellent attention to detail, organization and planning skills
• Time management skills and the ability to prioritize tasks



Skills

  • Active Listening
  • Typing Skills
  • MS Word (4 years of experience is required)
  • MS Excel (3 years of experience is required)
  • MS Outlook (3 years of experience is required)
  • SalesForce.com
  • Made2Manage SAP application
  • Quoting (1 year of experience is required)
  • Contract Management
  • Data Entry
  • MS Word, Excel, Outlook (3 years of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 5 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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