Customer Service Rep

  • location: Chadds Ford, PA
  • type: Temp to Perm
  • salary: $16 per hour

job description

Customer Service Rep

Our well known, Chester County client is looking for a temporary customer representative that has the opportunity to go permanent.  This person will be answering phone inquiries from customers and inputting information into database system. This person will have the chance to interact with a high volume of clients on the phone and help problem solve.  This person needs to have customer service experience with answering a high volume of phone calls a day and be able to work independently.

Responsibilities

-Respond to inbound calls and emails from customers with various inquiries including placing an order, questions/issues with a prior order, billing questions, scheduling questions, etc. 
-Place outbound calls and emails as needed to address customer questions and concerns
-Document all customer interactions into CRM system and MS Excel as needed
-Resolve customer issues in a timely and professional manner



Skills

  • Customer Service
  • Active Listening
  • Typing Skills
  • Basic Computer Skills
  • Adapting to Change
  • Basic Software Skills
  • CRM
  • Telephone Etiquette
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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