Customer Service Rep

  • location: Tampa, FL
  • type: Temp to Perm
  • salary: $14 - $16 per hour

job description

Customer Service Rep

Randstad is looking for Customer Service Reps. We have partnered with a manufacturing company who is looking to grow their support team. Your job will be the contact and liaison between Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.


  • Pull proof of deliveries, material test reports, certificates of compliance, etc upon request of customer and provide to customers
  • Review daily backorder list and communicate to customers timely
  • Accurate write up of product returns and vendor returns
  • Take all “customer service” related calls, such as e.t.a.’s to customer, production schedule questions, etc
  • Assist sales group at month end to update contract prices for each customer
  • Assist sales group with open order reports as needed
  • Assist sales with outsourcing non-stocked items
  • Assist sales with faxed customer quotes using pre-determined dividers
  • Review and update customer specific inventory usage monthly
  • Contact customers in the event of driver delays, or missed stops
  • Assist with any special projects, such as maintenance of customer master, track new prospects, etc
  • Enter stock orders into Stelplan from faxes, work orders, etc
  • Interact with operational personnel on production scheduling / spreadsheets

The essential functions of this role include:
  • working weekends
  • Telephone Etiquette
  • Active Listening
  • Basic Computer Skills
  • Basic Software Skills
  • Typing Skills
  • CRM
  • Customer Service
  • Customer support
  • Customer Relationship Management
  • Client Service
  • Manufacturing (1 year of experience is required)
  • High School (required)
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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