Leasing Call Center Agent

  • location: Irving, TX
  • type: Temp to Perm
  • salary: $17 per hour

job description

Leasing Call Center Agent

We are looking for outgoing, sales-minded professionals to join our client's call center. You will be responsible for answering all inbound calls from clients, website users, prospective residents and residents living in apartment communities across the US.   Applicants must be FULLY available for any shift between 6am-10pm CST, and have no restrictions with daily availability (Sun-Sat). EDUCATION/EXPERIENCE 

Required:   

  • High School Diploma and two (2) or more years of experience in customer service 
  • Proficiency in MS Office and Internet Explorer 
  • Flexibility in schedule which may include nights, weekends, and holidays 
Preferred:  

  • At least two (2) years of experience in real estate or leasing industry 
  • At least one (1) year of experience in a high-volume call center environment  
  • Experience with Real Estate software applications; especially the following: Yardi, CTI, MRI, JD Edwards, Skyline, Timberline, RentRoll, OneSite, AMSI, or Great Plains 
  • Knowledge of Federal Fair Housing Laws 


Responsibilities

  • Answer inbound phones in a high-volume call center environment 
  • Handle email or chat-based customer inquiries efficiently 
  • Maintain a high degree of professionalism, availability, dependability, and flexibility 
  • Deliver a highly professional customer service experience 
  • Handle service request/work order calls with efficiency and accuracy 
  • Process payments and handle billing inquiries 
  • Positively represent our client properties to prospects and current residents 
  • Escalate issues to Team Leader when necessary 
  • Receives regular direction from Team Leader 
SKILLS 

  • Able to 
    • communicate effectively, cooperatively and persuasively 
    • nurture a cooperative, team-oriented environment 
    • treat all employees and clients with respect and dignity 
    • prioritize and execute tasks within a fast-paced environment with multiple tasks
  • Excellent written and verbal communication skills, including appropriate grammar and punctuation 


The essential functions of this role include:
  • working weekends
Skills
  • Call Center (1 year of experience is preferred)
  • Inside Sales (1 year of experience is preferred)
  • Real Estate or Leasing (2 years of experience is preferred)
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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