Call Center Rep

  • location: Providence, RI (remote)
  • type: Permanent
  • salary: $41,600 per year

job description

Call Center Rep

We are seeking individuals for one of Rhode Island’s largest healthcare providers. This opportunity will be a Work from Home Customer Service Representative. The position is full time and a Permanent placement contract within the organization. Candidates must reside in RI, CT or MA, Maine, FL, VA or SC. 

 Location: Work from home, equipment will be provided. 

Schedule: Approx. 12PM – 8 PM   Occasional Saturday/ Sundays hours will occur*

Pay rate: $20.00/hr + $80 stipend per month for internet usage. 

Starts date: June 21, 2021 

Qualifications:

  • 2+ years prior experience working in Customer Service/ Call Center environment preferred. 
  • Excellent verbal and written communication skills.
  • Ability to handle conversations with sensitive information with empathy and actively listening
  • Basic computer operating and troubleshooting skills.


Responsibilities

  • Identify problems affecting members and providers; notify the appropriate business area(s) to resolve issues and track resolution.
  • Support the organization's retention strategy by providing exceptional service to members and providers by building and maintaining top-notch relationships in every interaction.
  • Ensure compliance in all aspects of activities with internal policies, as well as all regulatory agencies.
  • Identify cross-sell opportunities for ancillary products such as dental insurance.
  • Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.
  • Perform other duties as assigned.


Skills
  • Telephone Etiquette
  • Empathy
  • Call Center
  • Active Listening
  • Call Center Support
  • Basic Computer Skills
  • Basic Software Skills
  • Typing Skills
  • Problem Solving
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 12 PM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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