Call Center Rep

  • location: Fort Worth, TX
  • type: Temp to Perm
  • salary: $14 - $17 per hour

job description

Call Center Rep

This position will start off remote, but will report to the office when covid restrictions with the client allow. Equipment (laptop) will be provided by the client. Must have reliable internet and work from home work environment available. Qualifications
  • 2-3 years of call center experience answering a high volume of calls 
  • Good computer skills
  • MS Office including Excel, Word and Outlook
  • Good verbal and written skills
  • Detail oriented, organized and a team player
  • Professional and flexible
  • Experience with SAP preferred
  • High school diploma required, AA/AS degree a plus
  • Billingual not preferred, but a plus


  • Answer incoming calls from retailers/dealers and consumers
  • Take orders and answer questions relating to stock availability
  • Assist consumers with processing product returns and repairs
  • Order tracking
  • Pricing
  • Maintain accurate product knowledge in order to answer customer inquires
  • Special projects as assigned

The essential functions of this role include:
  • working weekends
  • Customer Service (2 years of experience is preferred)
  • Call Center Support (2 years of experience is required)
  • Telephone Etiquette
  • Basic Computer Skills
  • Active Listening
  • High School (required)
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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