Research Remediation Analyst

  • location: Charlotte, NC (remote)
  • type: Temporary
  • salary: $22.82 - $23.46 per hour

job description

Research Remediation Analyst

Desired:
  • Ability to follow a specific procedure step by step to capture the appropriate details with a high level of accuracy.
  • Ability to navigate multiple applications on multiple screens with efficiency to balance both quantity and quality of results.
  • Ability to quickly learn new systems and be flexible to navigate from one project to the next.
  • Key skills include: ability to follow direction, excellent attention to detail, critical thinking/problem solving skills, quick learner.
  • Experience in financial services operations, underwriting or quality assurance is required.
  • Advanced Microsoft Office skills are a plus.


Responsibilities

  • Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders.
  • This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes/documents are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
  • Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). 


Skills
  • Research
Education
  • Bachelors
Qualifications
  • Years of experience: 0 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

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