Customer Service - College Savings

  • location: Jacksonville, FL
  • type: Temp to Perm
  • salary: $15 - $16 per hour

job description

Customer Service - College Savings

Would you say you have experience providing first-class service?  Do you enjoy working in a challenging and collaborative environment?  A major Financial Solutions company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.  You will be the subject matter on their service:  College Savings record management needs.    Client is seeking professional, friendly individuals who have 2+ years CONSECUTIVE experience providing an elevated level of Customer Service in an office or call center setting.    

Responsibilities

  • Responsible for customer service functions to include; answering inbound phone calls from prospective and existing customers and/or placing outbound calls
  • Assist potential customers with enrollment inquiries
  • Understand and explain complex rules and regulations of each plan to customer(s)
  • Research and respond to financial inquiries for customers, managers and client representatives
  • Periodically have input into process improvement for customers, managers and client representatives
  • Provide the highest level of service to customer and clients to meet or exceed defined service level agreements (SLA)
  • Other duties as assigned


Skills
  • Customer Service (3 years of experience is required)
  • Typing Skills
  • Active Listening
  • Basic Software Skills
  • Adapting to Change
  • Telephone Etiquette
  • Interpersonal Sensitivity
  • financial inquries (2 years of experience is preferred)
  • Call Center Support (3 years of experience is required)
  • CRM
  • Follow-up
  • Empathy
  • Basic Computer Skills
  • Customer Relations
  • Client Service
  • Customer Relationship Management
Education
  • High School (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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