Call Center Consumer Banking Representative

  • location: Riverside, RI
  • type: Temporary
  • salary: $15 - $17 per hour

job description

Call Center Consumer Banking Representative

Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States?  Our client is a Fortune 500 Financial Services Company and they are looking for a Call Center Consumer Banking Representative to join their team in Riverside. 



As a Call Center Consumer Banking Representative you will bring your customer service tech savvy ability to the Wire Transfer Department.  

 

Responsibilities

As a Call Center Consumer Banking Representative, Job Duties Include:

  • Receives customer calls including answering phone, greeting customers while displaying an upbeat/ helpful demeanor.
  • Verifies customer identity including asking customers to provide personal information & comparing information to data stored in the computer system in order to ensure confidentiality and legal compliance.
  • Listens to customers as they fully explain issues, asking questions for clarification, maintaining composure with upset customers, & conveying a sense of empathy in order to fully understand the customer's issue.
  •  Adapts communication to customers by altering rate of speech, inflection, tone, &content in order to facilitate customer understanding, retention, & comfort.
Skills:

  • 2+ years of Call Center Experience - Banking preferred.
  • Excellent written and verbal communications skills. 
  • Ability to Multitask.
If you believe building rapport is the key to excellent customer service then apply today!



Skills
  • Consumer Collections
  • Banking Operations
  • Retail Banking
  • Telephone Etiquette
  • Active Listening
  • Call Center Support
  • Banking Relationships
  • Call Center
  • MS Outlook
  • Cross Selling
  • Follow-up
  • Empathy
Education
  • Bachelors
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 9 AM - 5:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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