Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are looking for a Call Center Consumer Banking Representative to join their team in Riverside.
As a Call Center Consumer Banking Representative you will bring your customer service tech savvy ability to the Wire Transfer Department.
As a Call Center Consumer Banking Representative, Job Duties Include:
- Receives customer calls including answering phone, greeting customers while displaying an upbeat/ helpful demeanor.
- Verifies customer identity including asking customers to provide personal information & comparing information to data stored in the computer system in order to ensure confidentiality and legal compliance.
- Listens to customers as they fully explain issues, asking questions for clarification, maintaining composure with upset customers, & conveying a sense of empathy in order to fully understand the customer's issue.
- Adapts communication to customers by altering rate of speech, inflection, tone, &content in order to facilitate customer understanding, retention, & comfort.
- 2+ years of Call Center Experience - Banking preferred.
- Excellent written and verbal communications skills.
- Ability to Multitask.
If you believe building rapport is the key to excellent customer service then apply today!
- Consumer Collections
- Banking Operations
- Retail Banking
- Telephone Etiquette
- Active Listening
- Call Center Support
- Banking Relationships
- Call Center
- MS Outlook
- Cross Selling
- Years of experience: 2 years
- Experience level:Entry Level
Working hours: 9 AM - 5:30 PM
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