Technical Service Representative

  • location: West Bend, WI
  • type: Permanent
  • salary: $60,000 - $65,000 per year

job description

Technical Service Representative

A partner of Randstad in the manufacturing industry is seeking to add a Technical Service Representative to their team.  Qualified individuals will have a high degree of technical aptitude and be comfortable communicating with customers via phone and email.  This is a direct hire, career-oriented position offering a full benefits package.  The annual compensation will be negotiable based on experience.  Interested candidates should apply via the link on the page, or email your resume directly to kal.mayer@randstadusa.com.

Responsibilities

General Functions:

Assist in the administration of the internal Technical Service activities to promote and maintain customer satisfaction. Provide solution-oriented technical advice to dealer personnel through the Technical Service Support. Is knowledgeable on all company  products, but specializes in specific products assigned. Process Warranty Request Claims for the assigned products.

Mechanic/technical background with people skills would be an ideal fit, specifically with the general understanding of:
1. Hydraulic and electrical systems and schematics 
2. Diesel engines
3. Diagnostic software/tools



Skills

  • Customer Service (1 year of experience is required)
  • Hydraulic Systems Knowledge
  • Diesel Engines Knowledge
  • Diagnostics Tools Knowledge
Education
  • No Degree Required
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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