Do you have excellent Customer Service skills along with Technical Support experience? We are looking for someone to join our leading team in the insurance industry who has exceptional Customer Service etiquitte and be able to assist customers, agents and employees. This is a great opportunity to start off with a leading company and gain experience in the field.
Troubleshoots basic issues or problems, relying upon scripts and checklists as guides; provides on-the-spot training to customers when required • Assists in the development of solutions for customer service improvements • Identifies client service improvements and success stories to be “marketed” to the organization • Provides support on all basic client hardware and software products and escalates problems appropriately; monitors and maintains ownership of work orders to ensure problem resolution • Participates in the project-planning and requirements phase as a team member • Maintains problem-tracking logs, identifies patterns, and communicates the existence of patterns in tracking logs to management • Contributes to the service-level agreement targets and ensures that requirements are met or exceeded; ensures that customer needs are met and escalated appropriately
- Technical Support (1 year of experience is required)
- Systems Support (1 year of experience is required)
- Call Center Support
- Typing Skills
- Troubleshooting (1 year of experience is required)
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 8 AM - 7 PM
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