Are you looking for a new opportunity? Do you have the ability to assist others and provide excellent customer service? Are you interested in working for a leader in the retail banking industry? Our client, located in Pasadena, CA is currently hiring for Call-Center Representatives. ***Role will start remote, due to the pandemic, but must be local, as they will report into an office at a later date***
Responds to customer inquiries and independently resolves issues.
* Displays etiquette, knowledge, and solutions when servicing customers.
* Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.
* Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.
* Navigates customers by recommending digital products and services to meet servicing solutions.
* Negotiates account renewal to retain and expand customer relationship.
* Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.
* strong knowledge of Bank’s products and services leading to appropriate solution recommendations
* Consistently achieves productivity and service key performance metrics.
* Ensures adherence to Bank’s policies and standards on every transaction.
The essential functions of this role include:
- Call Center (1 year of experience is required)
- Retail Banking (1 year of experience is required)
- Customer Service
- Telephone Etiquette
- Basic Computer Skills
- Basic Software Skills
- Years of experience: 1 year
- Experience level:Entry Level
Working hours: 5 AM - 2 PM
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EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.