Does the idea of an open, challenging and collaborative environment put a smile on your face? A major Healthcare company is looking for Case Managers to join their reputable team. The Case Managers will take inbound and make outbound calls for a variety of customer and partner related issues and assist them with navigating their insurance policy, scheduling necessary doctors appointments, and any follow up care that is required.
As a Case Manager you will manage all aspects of your assigned clients’ experience. This includes phone consultations with the individual clients to collect clinical information, and outlining available and appropriate services. You will work with an internal research team to match the individual to top doctors and consult with the Medical Director Team to facilitate medical appointments and ensure optimal clinical outcomes. Throughout and after this process, you are ensuring an excellent customer experience
Other Duties: These job duties do not cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Excellent verbal, written and interpersonal communication skills
- strong phone presence
- Excellent organizational and prioritization skills, follow-through and the ability to multitask at a high level
- Scheduling Appointments
- Transcribing Notes
- Maintaining Calendars
- Answering Phones
- Decision Making
- Oral Communication
- Handling Confidential Information
- Business operations
- Administrative Duties
- Microsoft Office
- Creating Presentations
- Problem Solving
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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