Inbound Call Center Agent

  • location: Hollywood, FL
  • type: Temp to Perm
  • salary: $15.50 per hour

job description

Inbound Call Center Agent

Our client, located in Miramar, FL, is looking for call center representatives to join their team! Some previous healthcare/insurance related experience is required and must speak, read and write in English/Spanish and/or Creole for this position to provide support for a large diverse population. Please apply today!  

Responsibilities

addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Required Qualifications - High School Diploma or equivalent - 2 years of customer service experience - previous customer service orientation - high level attention to detail -  typing and computer navigation skills - Previous inbound call center or related customer service experience - Capacity to multi-task, including use of multiple computer applications simultaneously - Effective verbal and listening communication skills ***Fluency in Spanish required***



The essential functions of this role include:

  • working weekends
Skills
  • Call Center Support (2 years of experience is required)
  • Telephone Etiquette
  • Typing Skills
  • Customer Service
  • Data Entry
  • Health Insurance (2 years of experience is required)
  • Spanish (1 year of experience is required)
  • Creole (1 year of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 9:30 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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